ACC has made a decision about my injury claim and they refuse to cover my costs or rehabilitation. “What can I do”?

If you have been denied ACC cover and are unhappy with the decision you are given under the INJURY PREVENTION, REHABILITATION, AND COMPENSATION ACT 2001 you have the right for a formal review. You have three months to lodge this review with ACC. This is where we can help you.

You must follow this review procedure, as you cannot use any other remedy in court or in the Disputes Tribunal. There is, however, a right of appeal to the courts after you have been through the review process. The Code of ACC Claimants Rights is there to provide you with support and ensure that you are fairly treated.

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